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Code Enforcement With Purpose: A Commitment to People, Principles, and Community

“Code Enforcement with Purpose means serving communities with integrity, empathy, and a clear commitment to the people behind every property, guided by the principles of Honesty, Understanding, and Guidance. It recognizes that officers must be supported mentally and professionally, and that municipal leaders share the responsibility of elevating this essential public service for the good of every resident.”

Using Mediation Skills to Improve Code Enforcement Within the Community

The concept of using mediation techniques and tools to enhance the regulatory experience with residents is necessary to explore in the field of code enforcement. As I contemplate the mixture of these two worlds, I imagine using mediation techniques to offer a unique way to effectuate compliance without the need for legal action, and toContinue reading “Using Mediation Skills to Improve Code Enforcement Within the Community “

Code Enforcement Regulators and Public Service Excellence

Code enforcement (and compliance), and all other regulatory services are essential for the functioning of a local government, as they provide vital infrastructure for a community to thrive.

Why do people complain?

The act of saying that something is wrong or not satisfactory. During my training sessions, I often proclaim; “Does anyone have questions, comments or concerns? I don’t take complaints!” In my professional life, complaints came to me fairly often about a variety of issues be it from a co-worker, elected official, family member, neighbor, busy-body, hater or just an averageContinue reading “Why do people complain?”

Human Trafficking and Intersections with Code Compliance

Friday January 20, 2023 @ 12:00 P.M. (ET) Human trafficking involves the use of force, fraud, or coercion to obtain some type of labor or commercial sex act. Every year, millions of men, women, and children are trafficked worldwide – including right here in the United States. It can happen in any community and victimsContinue reading “Human Trafficking and Intersections with Code Compliance“

Balancing Passion, Purpose and Perspective

Last week, I was invited to speak to a group of professionals who were embarking on a new journey at their current job. The new director who is a colleague and friend asked me to share some words of encouragement and advice with his staff. Several years prior, I led a similar type of changeContinue reading “Balancing Passion, Purpose and Perspective”

Navigating Interactions with Difficult People

Register now for the March 15, 2022 DEALING WITH DIFFICULT PEOPLE accredited online class. Have you dealt with a difficult person? Can we learn to accept a difficult person for who they are while not tolerating or even accepting their difficult behavior? In order to gain perspective on the true nature of “difficult” people, letContinue reading “Navigating Interactions with Difficult People”

Reclaiming your Relevancy

The Standards and Codes Academy afforded me the opportunity to develop and present a training class last week (during the Becoming Agents of Change two-day training event) with the same title of this article. During the preparation for the class, I had the opportunity to explore feelings which led me to determine that this presentationContinue reading “Reclaiming your Relevancy”

Becoming Agents of Change

A Standards and Codes Academy Two-Day Online Training Event Whether you’re a planner, code enforcement officer, zoning inspector, building official, plans examiner, regulatory agent or anyone in between, this ICC accredited, two-day Standards and Codes Academy event will deliver inspiration and maybe even spark some new and innovative ideas. In local government, regulators (inspectors andContinue reading “Becoming Agents of Change”