Why do people complain?

The act of saying that something is wrong or not satisfactory. During my training sessions, I often proclaim; “Does anyone have questions, comments or concerns? I don’t take complaints!” In my professional life, complaints came to me fairly often about a variety of issues be it from a co-worker, elected official, family member, neighbor, busy-body, hater or just an averageContinue reading “Why do people complain?”

Human Trafficking and Intersections with Code Compliance

Friday January 20, 2023 @ 12:00 P.M. (ET) Human trafficking involves the use of force, fraud, or coercion to obtain some type of labor or commercial sex act. Every year, millions of men, women, and children are trafficked worldwide – including right here in the United States. It can happen in any community and victimsContinue reading Human Trafficking and Intersections with Code Compliance

Balancing Passion, Purpose and Perspective

Last week, I was invited to speak to a group of professionals who were embarking on a new journey at their current job. The new director who is a colleague and friend asked me to share some words of encouragement and advice with his staff. Several years prior, I led a similar type of changeContinue reading “Balancing Passion, Purpose and Perspective”

Navigating Interactions with Difficult People

Register now for the March 15, 2022 DEALING WITH DIFFICULT PEOPLE accredited online class. Have you dealt with a difficult person? Can we learn to accept a difficult person for who they are while not tolerating or even accepting their difficult behavior? In order to gain perspective on the true nature of “difficult” people, letContinue reading “Navigating Interactions with Difficult People”

Reclaiming your Relevancy

The Standards and Codes Academy afforded me the opportunity to develop and present a training class last week (during the Becoming Agents of Change two-day training event) with the same title of this article. During the preparation for the class, I had the opportunity to explore feelings which led me to determine that this presentationContinue reading “Reclaiming your Relevancy”

Becoming Agents of Change

A Standards and Codes Academy Two-Day Online Training Event Whether you’re a planner, code enforcement officer, zoning inspector, building official, plans examiner, regulatory agent or anyone in between, this ICC accredited, two-day Standards and Codes Academy event will deliver inspiration and maybe even spark some new and innovative ideas. In local government, regulators (inspectors andContinue reading “Becoming Agents of Change”

Farewell 2020! It’s Time for a New Year, and New Training Opportunities.

As the world continues its battle to contain the coronavirus pandemic, it’s hard to remember a time before COVID-19 and social distancing wasn’t on everyone’s mind. The lives of people around the globe came to a screeching halt earlier this year, with the virus forcing most to stay at home and avoid physical interaction toContinue reading “Farewell 2020! It’s Time for a New Year, and New Training Opportunities.”

The New Age of Code Enforcement

As a regulator or code official studying the history of codes, you often begin your journey by learning  that the Code of Hammurabi was one of the earliest and most complete written legal codes. It was a collection of 282 rules (known as the Hammurabi code of laws) that established standards for commercial interactions andContinue reading “The New Age of Code Enforcement”

Creating a Culture of Safety for Code Enforcement Officials

Just like any normal day, you leave your home with the intention of putting forth an honest day’s effort for an honest day’s pay. You learn that several community members have recently complained about one house that has not cut their grass since the quarantine began back in March. As the world slowly begins toContinue reading “Creating a Culture of Safety for Code Enforcement Officials”