Compliance is the Goal, Enforcement is the Tool and Education is the Key
Enhance Your Skills with CEU-Accredited Training
Choose from a list of 50 + classes
Download a list of class titles and descriptions – All classes are customizable for your jurisdiction or professional organization and are accredited by the International Code Council (ICC) and other state continuing education authorities for CEU’s and are taught in 3, 4 or 6-hour segments.
Customer Service Principles for Front-Line Municipal Staff
June 26, 2026 @ 12:00 PM ET
This program is designed to help a team, division, department, or an entire municipal organization establish a service strategy and develop customer service behavioral standards to all citizen responders and front-line staff.
Building High-Performance Code Enforcement Programs
Friday, August 21, 2026 @ 12:00 PM ET
The goal of the course is to provide a comprehensive framework for building and leading high-performing regulatory programs within municipal environments. We will explore leadership strategies, organizational structure, legal foundations, and operational best practices that drive efficiency, accountability, and measurable outcomes.
This course provides regulatory professionals with practical tools and structured decision-making strategies to effectively navigate complex field situations. Participants will explore how stress and cognitive overload impact decision-making, learn proven models such as the STOP (Stop–Think–Observe–Plan) method, and apply real-world techniques to prioritize safety, compliance, and legal considerations.
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