Code enforcement leaders are forced to make decisions every day and there are a variety of decision-making models available that can be used to accomplish this goal. Various scenarios require different types of responses; structured, step processes and sequences; however, one should not underestimate the emotional and human element of that decision. The decision itself should be about more than one person. Traditionally, when one uses rational decision-making skills, decisions are based on the factors that make the most common sense. In order to rationalize these alternatives, they can use certain intuitive decision-making principles. Traditional business climates support concepts like decision trees and the grid analysis, but due to the new business climate, like web-based businesses and global outreach, not to mention the complexities of code enforcement, leaders are forced to sharpen their intuitive decision making skills.
The decision-making process should be a melting pot of many models. In addition to the rational and intuitive, many situations in the regulatory field call for group decision making. The benefit of the greater amount of knowledge and the greater range of viewpoints during this process can help a good leader when she must make the hard call. Often time, the stakeholder who will benefit from the decision isn’t in the room and his or her voice isn’t represented so make sure you can trace your decision to a prioritization process that use objective criteria and involved multiple inputs such as what is best for the residents, best for the team and that which is ethical moral and legal.
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