The concept of using mediation techniques and tools to enhance the regulatory experience with residents is necessary to explore in the field of code enforcement. As I contemplate the mixture of these two worlds, I imagine using mediation techniques to offer a unique way to effectuate compliance without the need for legal action, and to equip officers and inspectors with an extra set of tools and skills.
This blog will explore the potential role that mediation skills can play in code enforcement, focusing on its impact on regulatory compliance, ordinance engagement and community dispute resolution. The field of code enforcement has evolved significantly over the years shifting emphasis away from a heavy-handed citation-driven process towards a more community-centered approach that values collaboration and communication.
By incorporating mediation techniques into their practices, regulatory departments can theoretically enhance their code compliance efforts and build stronger relationships with the communities they serve.
Let us start by clearly defining these terms. Mediation is a form of alternate dispute resolution that provides a non-adversarial way to resolve conflicts. By bringing together all relevant parties in a safe and neutral environment, mediation allows for open communication active listening, and collaborative problem-solving. This process not only helps to resolve immediate conflicts but also promotes long-term relationships and trust between the parties.
Code enforcement is an essential aspect of any community’s “quality of place.” It ensures neighborhoods are safe, orderly, and compliant with local regulations. I contend that mediation can play a crucial role in code enforcement by facilitating discussions between code enforcement officers, property owners and residents. Instead of resorting to fines or legal actions, proper mediation opportunities may offer a more constructive approach to addressing the actual code violation. By understanding the concerns and perspectives of all parties involved, mediation could help find mutually agreeable solutions that promote compliance.
Violations of the code are inevitable in any community, but how they are handled can significantly impact the overall well-being of the residents and the community. Mediation processes provide an effective way to resolve disputes by empowering individuals to communicate openly, express their needs and concerns, and work together toward finding common ground. By encouraging active participation and collaboration, officers and inspectors can create a sense of ownership and responsibility among community members, leading to sustainable and satisfactory resolutions.
Mediation techniques mixed with conscious code enforcement offer a valuable approach to enhancing regulatory compliance with communities. By promoting dialogue, understanding, and collaboration, code enforcement services enhanced with elements of mediation practices can create a safer, more harmonious environment for all community members.
ABOUT THE AUTHOR
Marcus Kellum is a trainer, facilitator, and consultant who works with local governments, private businesses, and professional organizations nationwide to train and optimize their staff. An innovative and dynamic speaker, Marcus’ hands-on training style, engaging topics, and informative classes are recognized by professional organizations and local governments. Marcus spent three decades in public service working with various cities and counties throughout the country and has held positions including, chief of enforcement and department director. He is a registered civil mediator, certified code enforcement administrator, and property maintenance and housing inspector. He received a Leadership Effectiveness certificate from the University of Notre Dame’s Mendoza College of Business, and he holds a Master of Management and Public Administration Degree, and a Bachelor of Science in Criminal Justice.
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