Emotional Intelligence for Code Officials: (Regulating with Calm, Clarity & Confidence)
March 20, 2026 @ 12:00 PM ET
This course introduces the principles of emotional intelligence as a tool for communication, de-escalation, and personal resilience. Officers learn how to recognize emotional triggers, regulate responses, build rapport with residents, and maintain professional grounding in high stress regulatory encounters.
Code Enforcement from A to Z (Abatements to Zoning)
April 24, 2026 @ 12:00 PM ET
This course is designed to introduce the attendee to many of the fundamental code enforcement topics and serve as a guide to explain the subject thoroughly, covering all relevant points from start to finish.
Legal, Ethical and Moral Code Enforcement
May 22, 2026 @ 12:00 PM ET
This course is designed to explore the world of these concepts in a regulatory environment and to help officers and inspectors develop practices to stay abreast of the right and wrong things to do during their daily workday.
Customer Service Principles
for Front-Line Municipal Staff
June 26, 2026 @ 12:00 PM ET
This program is designed to help a team, division, department, or an entire municipal organization establish a service strategy and develop customer service behavioral standards to all citizen responders and front-line staff.
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