Community Mediation Skills
(for Regulatory Officials)
February 27, 2026 @ 12:00 PM ET
This course teaches conflict resolution, de-escalation, and mediation techniques tailored to landlord–tenant disputes, neighbor conflicts, nuisance issues, and emotionally charged field interactions.
6 Hour IPMC Test Preparation Class
(see special note below)
March 13, 2026 @ 9AM -4PM ET
What this class covers:
• Exam format, structure, and common pitfalls
• How to quickly locate answers in the IPMC & IRC
• Administrative & legal concepts that are frequently tested
• Practical inspection scenarios tied directly to exam questions
• Proven test-taking strategies that reduce stress and improve scores
This course is taught from a real-world enforcement and inspection perspective, not just theory—focused on helping professionals pass the exam and strengthen day-to-day decision-making in the field.
While every effort is made to prepare participants for the International Property Maintenance Code (IPMC) Certification Exam, NO GUARANTEE IS MADE OR IMPLIED THAT ATTENDEES WILL PASS THE EXAM AFTER COMPLETING THE TRAINING.
METRIC ONE DOES NOT ADMINISTER THE EXAM OR PROVIDE THE NECESSARY BOOKS ASSOCIATED WITH THE EXAM.
Emotional Intelligence for Code Officials: (Regulating with Calm, Clarity & Confidence)
March 20, 2026 @ 12:00 PM ET
This course introduces the principles of emotional intelligence as a tool for communication, de-escalation, and personal resilience. Officers learn how to recognize emotional triggers, regulate responses, build rapport with residents, and maintain professional grounding in high stress regulatory encounters.
Code Enforcement from A to Z (Abatements to Zoning)
April 24, 2026 @ 12:00 PM ET
This course is designed to introduce the attendee to many of the fundamental code enforcement topics and serve as a guide to explain the subject thoroughly, covering all relevant points from start to finish.
Legal, Ethical and Moral Code Enforcement
May 22, 2026 @ 12:00 PM ET
This course is designed to explore the world of these concepts in a regulatory environment and to help officers and inspectors develop practices to stay abreast of the right and wrong things to do during their daily workday.
Customer Service Principles
for Front-Line Municipal Staff
June 26, 2026 @ 12:00 PM ET
This program is designed to help a team, division, department, or an entire municipal organization establish a service strategy and develop customer service behavioral standards to all citizen responders and front-line staff.
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