Training

ONLINE OR IN-PERSON SESSIONS AVAILABLE

All courses are customizable for your jurisdiction or professional organization.


Training makes workers more skilled and knowledgeable, which makes them more productive, better able to meet quality standards, and more able to provide excellent service to customers and residents. Training, therefore, makes organizations more competitive, more profitable, and and local governments more successful.

SOP’s, KPI’s and
Performance Metrics

In many communities, code enforcement activity is traditionally overlooked as a municipal or county priority. Establishing strong Standard Operating Procedures (SOPs) Key Performance Indicators (KPI’s) and Performance Metrics in the code enforcement and regulatory realm is therefore a great way to prove the value of code enforcement activity. They matter for code enforcement because it establishes a baseline for performance, shows the benefit to the residents , and tells our story to decision makers.   

Property Maintenance and
Housing Inspection

THURSDAY MAY 20, 2021
9:00 A.M. PST/ 11:00 A.M. CST/ 12:00 P.M. EST

$99.00 USD

Blight is a condition or set of conditions- that range in severity of deterioration, and level of concentration within an area, and therefore the resources required to restore or address a blighted area or property might vary greatly in type or cost, and there are officials responsible for engaging in tactical solutions to combat blight. The purpose of this course is to provide a framework to assist in creating a comprehensive strategy to combat blight and maintain properties in a community.

Human Trafficking and Intersections with Code Compliance

Every year, millions of men, women, and children are trafficked worldwide. It can happen in any community and victims can be any age, race, gender, or nationality. This course will introduce regulatory officers to the intersections between what we see in terms of signs & Identifiers, physical structures & environments where sex and labor traffic take place. Guest Speaker is Dr. Keba Richmond Green of KG International, LLC. who has over 20 years of experience in law enforcement, mental health, crisis intervention, de-escalation, trauma, consulting, and training .


Available Course Titles and Descriptions


Classes are fully customizable and available to local governments, professional organizations and private businesses.
Legal Aspects of Code Administration

Course No. 13154
This session will provide an understanding of the legal foundation upon which code enforcement rests. Participants will learn many of the legal parameters in which they must work, including the history of ordinances and their enforcement, the hierarchy of laws and courts, and the structure of local government.

Planning, Zoning and Land Development for Code Officials

Course No.18655
This session will provide an understanding of the legal foundation upon which code enforcement rests. Participants will learn many of the legal parameters in which they must work, including the history of ordinances and their enforcement, the hierarchy of laws and courts, and the structure of local government.

Dealing with Difficult People

Course No. 24905
This course will explore the four primary personality types and discuss how to deal with the attitudes of difficult residents you may come face to face with.  As a regulator, you need to provide service in a manner that will work well with your customer’s personality type. This can sometimes be difficult, but it’s necessary.

Effective Local Government Management

Course No. 24907      
This course is designed to challenge local managers to use strategic thinking to guide decision making and let the lessons of today teach them how to use tactical deployment of resources to effectuate change in a community.

Course No. 26766
Code Compliance and Sign Enforcement
This course will give code officials the ability to discern aesthetic interests in comparison to the importance of free speech.
Hours/CEUs – 3.0/0.30

Course No. 26718
Code Enforcement and Landlord Tenant Relations
When dealing with rental properties, local code officers may encounter property owners who shift compliance
responsibilities to their tenants, and tenants who shift compliance responsibilities to their landlords. Although the Landlord-Tenant Act governs some of these interactions, cities and counties can adopt additional restrictions and regulations to clarify the responsibilities of both property owners and tenants.
Hours/CEUs – 3.0/0.30

Course No. 26503
Developing a Dynamic Training Presence
Giving a presentation on something implies that you are the expert in the topic so it’s important that you can demonstrate this by determining the demographic of your audience and presenting in a way that they can understand.  
Hours/CEUs – 6.0/0.60




Course No. 26063
Effective and Safe Field Inspections
The purpose of this course is to help the attendees develop techniques to effectively conduct safe onsite field inspections, how to plan and conduct effective issuance of permits, stop work orders and other regulatory enforcement related to the permit process, how to use develop and use electronic checklists to save time and improve inspection quality, and how to communicate results.  
Hours/CEUs – 3.0/0.30

Bridging the Communication Gap in Code Enforcement

Course No.15576
This course is designed to assist code enforcement professionals with tools to develop better internal and external communication.  

Courtroom Procedures for Code Officers and Inspectors

Course No.12963
This class introduces and reinforces guidelines for code officers while appearing in front of Enforcement Boards, or Judges.

Procedures for Officers and Inspectors

Course No. 13155
The role of the code enforcement officer or inspector in a municipality is one of respect and confidence. This class is designed to reflect knowledge of how code enforcement officers and inspectors can integrate best practices into their service delivery. Segments of the training will include the concept of creating an “Action Register” to track important tasks and deliverables.

Leading a Winning Code Enforcement Team

Course No. 19566      
This course is designed to help directors, managers, supervisors or other’s in a leadership position of regulatory teams develop a winning outcome.

Course No. 12959
Creating Great Code Enforcement Officers
In many small municipalities, there is no formal code enforcement officer/inspector training.  Many places cannot afford to have an internal trainer or to send all aspiring officers, inspectors or managers to external training.  Some people thrive when thrown into a new position; others might tread water frantically, while still other flounder about badly. 
Hours/CEUs – 3.0/0.30

Course No. 26966
Code Enforcement and Animal Encounters
This course is designed to teach techniques on what to do and how to increase your odds of survival and decrease your chances of injury while preforming regulatory related activities. The code official will gain knowledge of canine behavior, recognize the threat, and minimize officer injury.
Hours/CEUs – 3.0/0.30

Course No. 12961
Protecting Complainant Confidentiality
This session is designed to discuss techniques and theories on confidentiality, and how to work towards an environment of non- disclosure.            
Hours/CEUs – 3.0/0.30

Course No. 12962
Vacancy, Blight and Local Governments
This session is designed to discuss solutions that local governments can take to address these issues.  
Hours/CEUs – 6.0/0.60

The True Value of Code Enforcement

Course No. 24906
This course will explore the way code enforcement impacts communities across the nation and discusses how regulators provide service that drive change in a community.    

Customer Service Principles for Front-Line Municipal Staff

Course No.13156
The session explores the fundamentals of communicating with residents/ customers and internal customers, whether face to face or over the telephone. How you say something is usually more important than what you say.

Dealing with Regulatory Inspections

Course No. 16699
This training is designed to help property managers, apartment maintenance staff, multi-family apartment owners and others in the apartment industry understand the mission and purpose of code enforcement inspections, and other regulatory requirements.

Back to Basics Code Enforcement Strategic Planning

Course No. 12964      
During this session, participants will explore the suggestion that code officers have become too concerned with complicated details or new theories; and that they should concentrate on simple, important ideas or activities associated with code enforcement and compliance.

Legal, Ethical and Moral Code Enforcement
In-Person or On-Demand

Course No. 15577

Ethics and morals relate to “right” and “wrong” conduct. While they are sometimes used interchangeably, they are different. Is following the rules the safest option? This course is designed to explore the world of these concepts in a regulatory environment and to help officers and inspectors develop practices to stay abreast of the right and wrong things to do during their daily workday.


For more information Contact information@marcuskellum.com

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