Training

ONLINE OR IN-PERSON SESSIONS AVAILABLE

All courses are customizable for your jurisdiction or professional organization.


Training makes workers more skilled and knowledgeable, which makes them more productive, better able to meet quality standards, and more able to provide excellent service to customers and residents. Training, therefore, makes organizations more competitive, more profitable, and and local governments more successful.

Featured 1st Qtr. Training Classes

12 MARCH 2021

Code Enforcement and Animal Encounters Online Class
This course is designed to teach techniques on what to do and how to increase your odds of survival and decrease your chances of injury while preforming regulatory related activities.
3.0/0.30 Hours/CEU’s

Available Course Titles and Descriptions

COURSE NUMBERCLASS
TITLE
COURSE
DESCRIPTION
Hours/
CEU’s
12959Creating Great Code Enforcement OfficersIn many small municipalities, there is no formal code enforcement officer/inspector training.  Many places cannot afford to have an internal trainer or to send all aspiring officers, inspectors or managers to external training.  Some people thrive when thrown into a new position; others might tread water frantically, while still other flounder about badly.  3.0/0.30
12960Signage and Right-of-Way EncroachmentsRight-of-way encroachments come in many forms including signs, trailers, landscaping, vehicles, drainage structures, and more. In addition, adjoining property owners often do not realize where their property ends and where public property begins. 4.0/0.40
12961Protecting Complainant Confidentiality This session is designed to discuss techniques and theories on confidentiality, and how to work towards an environment of non- disclosure.            3.0/0.30
12962Vacancy, Blight and Local Governments This session is designed to discuss solutions that local governments can take to address these issues.  6.0/0.60
12963Courtroom Procedures for Code Officers and InspectorsThis class introduces and reinforces guidelines for code officers while appearing in front of Enforcement Boards, or Judges. 6.0/0.60
12964Back to Basics Code Enforcement Strategic PlanningDuring this session, participants will explore the suggestion that code officers have become too concerned with complicated details or new theories; and that they should concentrate on simple, important ideas or activities associated with code enforcement and compliance. 3.0/0.30
13153The Apartment Inspection Program/ Code Enforcement SweepsThe course will focus on the tools used to obtain compliance, and the outcome of a strategic effort to address issues associated with multifamily dwellings.      3.0/0.30
13154Legal Aspects of Code AdministrationThis session will provide an understanding of the legal foundation upon which code enforcement rests. Participants will learn many of the legal parameters in which they must work, including the history of ordinances and their enforcement, the hierarchy of laws and courts, and the structure of local government. 6.0/0.60
13155Procedures for Officers and InspectorsThe role of the code enforcement officer or inspector in a municipality is one of respect and confidence. This class is designed to reflect knowledge of how code enforcement officers and inspectors can integrate best practices into their service delivery. Segments of the training will include the concept of creating an “Action Register” to track important tasks and deliverables. 6.0/0.60
13156Customer Service Principles for Front-Line Municipal StaffThe session explores the fundamentals of communicating with residents/ customers and internal customers, whether face to face or over the telephone. How you say something is usually more important than what you say.3.0/0.30
13157Code Enforcement and Tree ProtectionThis course includes an introduction to tree related issues from the code officer perspective, a discussion on ordinances that strengthen the code officer’s position as well as other regulatory and non-regulatory approaches that local government can use to encourage compliance.  3.0/0.30
15576Bridging the Communication Gap in Code EnforcementThis course is designed to assist code enforcement professionals with tools to develop better internal and external communication.  4.0/0.40
15577Legal, Ethical and Moral Code EnforcementEthics and morals relate to “right” and “wrong” conduct. While they are sometimes used interchangeably, they are different. Is following the rules the safest option? This course is designed to explore the world of these concepts in a regulatory environment and to help officers and inspectors develop practices to stay abreast of the right and wrong things to do during their daily workday.4.0/0.40
16699Dealing with Regulatory InspectionsThis training is designed to help property managers, apartment maintenance staff, multi-family apartment owners and others in the apartment industry understand the mission and purpose of code enforcement inspections, and other regulatory requirements.4.0/0.40
18655Planning, Zoning and Land Development for Code OfficialsThis presentation was developed to provide code officials with the general processes and procedures that guide the issuance of permits and business licenses within a municipality and familiarize attendees with zoning concepts.  6.0/0.60
18743Property Maintenance and Housing Enforcement The purpose of this course is to provide a framework to assist in creating a comprehensive strategy to combat blight and maintain properties in a community.        6.0/0.60
19031Zoning and Code EnforcementThis course is designed to introduce participants to zoning concepts and provide an overview of zoning concepts that code officials can use in enforcing regulations.6.0/0.60
19364Effective Inspection ProgramsThis course is designed to introduce regulatory officials to several programs used to regulate multifamily and single-family rental housing, and to discuss legislative and regulatory tools to ensure the compliance with all the codes and ordinances that protect the health, safety and welfare of the citizens.6.0/0.60
19566Leading a Winning Code Enforcement TeamThis course is designed to help directors, managers, supervisors or other’s in a leadership position of regulatory teams develop a winning outcome.6.0/0.60
24905Dealing with Difficult People This course will explore the four primary personality types and discuss how to deal with the attitudes of difficult residents you may come face to face with.  As a regulator, you need to provide service in a manner that will work well with your customer’s personality type. This can sometimes be difficult, but it’s necessary.4.0/0.40
24906The True Value of Code EnforcementThis course will explore the way code enforcement impacts communities across the nation and discusses how regulators provide service that drive change in a community.    4.0/0.40
  24907                Effective Local Government ManagementThis course is designed to challenge local managers to use strategic thinking to guide decision making and let the lessons of today teach them how to use tactical deployment of resources to effectuate change in a community. 6.0/0.60
26063Effective and Safe Field InspectionsThe purpose of this course is to help the attendees develop techniques to effectively conduct safe onsite field inspections, how to plan and conduct effective issuance of permits, stop work orders and other regulatory enforcement related to the permit process, how to use develop and use electronic checklists to save time and improve inspection quality, and how to communicate results.  3.0/0.30
26503Developing a Dynamic Training PresenceGiving a presentation on something implies that you are the expert in the topic so it’s important that you can demonstrate this by determining the demographic of your audience and presenting in a way that they can understand.  6.0/0.60
26718Code Enforcement and Landlord Tenant RelationsWhen dealing with rental properties, local code officers may encounter property owners who shift compliance responsibilities to their tenants, and tenants who shift compliance responsibilities to their landlords. Although the Landlord-Tenant Act governs some of these interactions, cities and counties can adopt additional restrictions and regulations to clarify the responsibilities of both property owners and tenants.3.0/0.30
26766Code Compliance and Sign EnforcementThis course will give code officials the ability to discern aesthetic interests in comparison to the importance of free speech.3.0/0.30

Legal, Ethical and Moral Code Enforcement
This course is designed to explore the world of these concepts in a regulatory environment
2.0/0.20 Hours/CEU’s

For more information Contact information@marcuskellum.com

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