Code enforcement officers and regulatory officials need to understand the personalities of the people they encounter on the field (customers) in order to deal with them appropriately and to resolve problems efficiently.
This course will explore the four primary personality types and discuss how to deal with the attitudes of difficult residents you may come face to face with. As a regulator, you need to provide service in a manner that will work well with your customer’s personality type. This can sometimes be difficult, but it’s necessary. No matter how good you are at your job, you’re going to encounter difficult customers from time to time. With the right approach, even the most frustrating individual can be served with a minimal amount of stress.